Often we are invited to review something: an app in your phone’s store, or a service, or a restaurant. And we use these ratings to base our decisions. Due to “insensitivity to prior probability of outcomes”, as Amos Tversky and Daniel Kahneman name it in their famous article, one might…

I have been working in Customer Support departments for over 11 years. One important point of attention in these roles is how technical support and engineering teams can interact to build a successful design with excellent operational characteristics.

Customer Support experts deal with design-derived issues — such as availability, reliability…

Thiago Santana

I am a data driven Customer Service professional with an aerospace industry background. Always looking for win-win situations and effective communication.

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